K1 Tech Care Help Center

At K1 Tech Care, we offer repair services for a wide range of devices, including: Smartphones and Tablets (iPhone, Samsung, Huawei, etc.) Computers and Laptops (MacBook, Windows, etc.) Gaming Consoles (PlayStation, Xbox, Nintendo) Other electronics like smartwatches, headphones, and more.

The repair time depends on the device and the issue. Simple repairs like screen replacements can take a few hours, while more complex repairs may take 1-3 days. We’ll provide an estimated time frame once we diagnose your device.

You can easily book a repair by calling us at 01255754771. You can also walk into our store at 62 Station Road, CO151SP, and our team will assist you in booking the service.

Yes! We offer a warranty on all repairs to ensure your peace of mind. The length of the warranty depends on the type of repair. Please ask our staff for specific details on the warranty for your service.

Repair costs vary depending on the device and the type of repair. You can get a quote by calling us or by filling out the repair form on our website. We also offer free diagnostics for certain repairs.

While appointments are not necessary, we highly recommend booking in advance, especially for major repairs, to ensure we can accommodate you in a timely manner.

Currently, we do not offer pickup and delivery services for repairs. However, we are conveniently located in Clacton-on-Sea, and you can drop off and pick up your device during our business hours or you can use our Mail-In Repair Service, How It Works: 📄 Step 1: Download & Fill Out the Repair Form – [Repair Form] 📦 Step 2: Securely package your device and include the completed repair form inside. 🚚 Step 3: Ship your device to our repair center using a tracked and insured service. 🛠 Step 4: Our technicians diagnose and repair your device. 💳 Step 5: If you haven’t already paid, we will send you a payment link. Once payment is received, we will proceed with the repair and return your device via tracked shipping. 💡 Important: If the repair is declined after diagnosis, a return shipping fee may apply. Please back up your data before sending your device.

We can assess the damage and attempt to repair your device. Water damage repairs are more complicated and may not always be successful, depending on the extent of the damage.

Yes, we offer data recovery services for phones, computers, and hard drives. While we can’t guarantee 100% success, we do our best to recover your important files.

You can reach us by: Phone: +441255754771 Visit us in-store at 62 Station Road, Clacton-on-Sea, CO151SP, Directions to our shop: We are located in the heart of Clacton-on-Sea, just a short walk from Train Station. If you're coming from Train Station, head towards Station Road, and we are located on the left 2 doors next to Sport Direct. For additional assistance on directions, feel free to give us a call! For any urgent inquiries, feel free to reach out via social media as well.

Yes! We sell a range of accessories including chargers, cases, screen protectors, and more. Feel free to browse our selection in-store or online.

Absolutely! Whether it’s upgrading your operating system or enhancing hardware, our team can assist you with upgrades for phones, computers, and other devices.

Yes, we offer payment options like Klarna for easier payment plans. You can discuss these options when you come in for a repair.

Yes, we occasionally offer second-hand or refurbished devices for sale. These devices are fully tested and come with a warranty.

We strive for 100% customer satisfaction. If you’re not happy with your repair, please let us know, and we’ll work with you to resolve the issue.