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Shipping & Returns

Shipping Policy

At K1 Tech Care, we are committed to ensuring that your orders are processed and shipped as quickly and efficiently as possible. Please review our shipping policy below for more information:

1. Processing Time:

  • Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been processed and shipped.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

  • We offer various shipping options based on your location, including standard and express services. Shipping rates will be calculated at checkout.

  • We use trusted carriers to ensure timely and secure delivery of your items.

3. Shipping Rates:

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.

  • Free shipping is available on select orders and promotions. Please check the details during checkout.

4. Delivery Times:

  • Delivery times vary based on the shipping method selected and the destination. Estimated delivery times will be displayed at checkout.

  • While we aim to deliver your order on time, please note that delays may occur due to factors beyond our control, such as weather or carrier issues.

5. International Shipping:

  • We currently offer international shipping to select countries. Shipping rates and delivery times will vary based on your location.

  • Customers are responsible for any customs duties, taxes, or import fees that may apply to international orders.

6. Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website.

7. Lost or Damaged Items:

  • If your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.

8. Address Accuracy:

  • Please ensure that your shipping address is correct before completing your order. K1 Tech Care is not responsible for delays or non-delivery due to incorrect address information.

If you have any questions or need assistance with your order, please don’t hesitate to contact our customer service team.

Return & Exchange Policy

If you're not completely satisfied with your online purchase from K1 Tech Care, you can return the item within 28 days of receiving your order. To initiate the return, please notify us within 14 days of receiving the item. You then have an additional 14 days to return the item to us.

Faulty Items:

  • If the item is faulty or damaged, please contact us within 7 days of receiving the item. We will offer a full refund or exchange, depending on your preference.

  • Faulty items must be returned in the same condition as received, including all accessories and packaging.

Return Conditions:

  • All items must be returned unused, in as-new condition, and in the original packaging with any void labels intact.

  • We reserve the right to refuse a refund if the item is not returned in a saleable condition.

  • We recommend using a recorded delivery service to return your items, as we are not liable for any loss or damage during transit.

Please Note: We do not accept returns for items purchased in-store.

Return Address: K1 Tech Care Ltd
62 Station Road
Clacton-on-Sea
CO15 1SP
England

If you have any questions or need assistance with your return, please contact us.

International Shipping Policy

At K1 Tech Care, we offer international shipping to customers worldwide. Please review our policy to understand our shipping process, costs, and important details regarding your order.

Shipping Destinations

We currently ship to various international locations. If your country is not available at checkout, please contact us at (Contact Form) to inquire about shipping options.

Shipping Methods & Delivery Times

We offer the following international shipping methods:

  • Standard International Shipping: Estimated delivery time is 7-21 business days.

  • Express International Shipping: Estimated delivery time is 3-7 business days.

  • Courier Services (DHL, FedEx, UPS): Available for select destinations with estimated delivery times of 2-5 business days.

Please note that delivery times may vary due to customs processing, local postal service delays, or other unforeseen circumstances.

Shipping Costs

Shipping rates vary based on destination, weight, and shipping method chosen. The exact shipping cost will be calculated at checkout. If you require a custom shipping quote, please contact us.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees, which are determined by the destination country’s regulations. These charges are not included in our shipping fees and must be paid by the recipient. We recommend checking with your local customs office for more details on potential charges.

Order Processing & Handling Time

Orders are typically processed within 1-3 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Tracking Your Order

All international orders come with tracking. You will receive a tracking number via email once your order has been shipped. Please allow 24-48 hours for tracking information to update.

Lost or Delayed Shipments

While we strive to ensure timely delivery, K1 Tech Care is not responsible for delays caused by customs clearance, weather conditions, or carrier issues. If your package is significantly delayed or lost, please contact us for assistance.

Returns & Refunds for International Orders

At this time, we do not offer returns or refunds on international orders unless the product is defective or damaged upon arrival. If you receive a damaged item, please contact us within 48 hours of delivery with photos of the issue.

Contact Us

For any questions regarding international shipping, please email us at info@k1techcare.com or call us at +441255754771.

Thank you for shopping with K1 Tech Care!

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