Terms & Condition

1.1 Repair and Quotation

The price is indicative only and may change. The price of the Repair or Product indicated on your inquiring is an indicative non-binding price based upon information provided by you, including, for example: the fault on the device. Accordingly, any such indicative price is subject to detailed verification by us upon inspection of your device. If there is any change to the price (for example, because the information you have provided to us is incorrect, or if we identify additional defects, or if you have ask for wrong repair type, or we have made a mistake in communicating the pricing to you, we will notify you so you may decide whether or not to proceed. If you choose not to proceed, we shall not supply the ordered goods/services/Repair, and shall have no liability to you other than to refund any sum previously paid by you less fees.

2.2 iPhone USER

Important Display Message will appear after third-party display, Battery or other part Repairs/Replace for some iPhone's. If you prefer Original Part with no warning Message Please Contact us.

3.1 -2-Year Warranty Policy (Parts Only)

At K1 Tech Care Ltd, we are dedicated to providing high-quality repair services. As part of our commitment, we offer a 2-year warranty on the parts we replace during your repair service. Please note that this warranty applies only to the specific parts replaced by our technicians, and we do not offer refunds for any repair services.
Warranty Coverage:
Our 2-year warranty applies exclusively to the parts replaced during your repair and covers:

Faulty or defective parts used in the repair.
Malfunctions directly related to the replaced part(s).

Warranty Exclusions:
This 2-year warranty does not cover:
1. Parts not replaced by K1 Tech Care Ltd.
2. Labor or issues unrelated to the replaced part(s).
3. Physical damage caused by the customer, including:

Accidental drops.
Cracked or shattered screens.
Deep scratches or dents on the device or its components.

4. Liquid damage of any kind.
5. Tampering or repair attempts by any other repair service or individual, including the customer, after the part has been replaced by K1 Tech Care Ltd.
6. Software issues or malfunctions unrelated to the part(s) replaced by K1 Tech Care Ltd.
7. Battery and power Adapter
8. If the device has been previously opened or repaired by any unauthorized repair store.
No Refund Policy:
Please note that K1 Tech Care Ltd does not provide refunds for any repair services. Once the repair has been completed, all charges are final. Any issues with the replaced parts will be addressed under the terms of this 2-year warranty.
Voiding of Warranty:
Your 2-year warranty will be void if:

The device is opened or tampered with by any party other than K1 Tech Care Ltd.
Any unauthorized or incompatible parts are installed after our repair.
The device shows evidence of liquid damage or severe physical trauma after the part replacement.

How to Claim Warranty:
To claim your warranty, bring your device to K1 Tech Care Ltd along with your original receipt. Our technicians will assess the issue and determine if it qualifies under the warranty.
Warranty Repairs:
If the issue is covered by our warranty, we will replace the faulty part(s) at no additional cost to you, ensuring the same or higher quality replacement parts.
Non-Warranty Repairs:
If the issue is not covered by our warranty (as outlined in the exclusions), we will provide a repair quote. You may choose to proceed with the repair at your own expense.

For inquiries regarding your warranty or repair services, please contact K1 Tech Care Ltd:

Phone: +441255754771
Address: 62 Station Road, Clacton-on-Sea, CO151SP

3.2 Apple Parts Warranty Policy

At K1 Tech Care, we use genuine Apple parts for repairs. Apple provides a 60-day warranty on Apple-branded parts, and we honor this warranty for parts installed by us.

What is Covered?

Apple warrants that its replacement parts are free from defects in materials and workmanship when installed correctly and used under normal conditions, following Apple’s published guidelines. The warranty lasts 60 days from the original purchase date of the part.

What is Not Covered?

This warranty does not cover:

Damage caused by misuse, drops, liquid damage, or improper handling
Issues caused by third-party components or products that do not meet Apple’s specifications
Repairs performed by another technician or repair shop after our service
Any device previously repaired before our Apple part installation
Modifications or alterations to the Apple part
Normal wear and tear, adhesives, or consumable components unless defective upon installation

Warranty Claim Process

Contact K1 Tech Care within 60 days of your repair.
Provide your repair receipt and a detailed description of the issue.
We will inspect the device to determine if the fault is covered under warranty.
If eligible, we will replace the defective Apple part at no additional cost.

If the issue is not covered under warranty, we will provide repair options at standard rates.

For any questions, feel free to contact us.

Trademark & Brand Disclaimer Policy

K1 Tech Care is an independent repair service provider and reseller of third-party replacement parts. We are not affiliated with, endorsed by, or authorized by any of the manufacturers whose products or brand names may be mentioned on this website.

All trademarks, brand names, and logos, including but not limited to Apple, Samsung, Huawei, Google, and Sony, are the property of their respective owners.
Any use of these trademarks is solely for identification and reference purposes to indicate compatibility with the respective devices.
Our replacement parts are third-party components and are not original manufacturer parts unless explicitly stated.
We do not claim that our products are official or authorized by any of these brands.

If you have any concerns regarding trademarks or branding on our website, please contact us!

4.1 Payment Methods

- Credit / Debit Cards

-Square
- PAYPAL

- Offline Payments

- Klarna

-payitmonthly

5.1 Used Products

All Used Item come with 30 Days Warranty, Water and other liquid damage or damaged by you isn't covered by warranty. Please do not Remove Void Label that we can not accept Return if Void Label missing.

All Used Part's Are Tested and Cleaned and ready for you, however if you find any problem or you like to return please Contact Us.

6.1 Non Trader Shopper

if you buy as Private customer, you confirm that you got the knowledge how to fit/use the item/parts/tools you ordered, It is the buyer’s responsibility to ensure they have the knowledge, skills and tools to complete the repair they are undertaking. We are not responsible for any damage.
Some repairs may be more complex than others and require specialist skills and tools. we have right to cancel your order and refund your payment with no any reason. if you have any question please get in touch with us.

1.2 Our Service

Our web site and services provided to you on and through our web site on an "AS IS" basis. You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.

1.3 Booking Deposit Policy:
To secure your appointment slot, a deposit is required. Please note that this deposit is non-refundable and non-transferable to other bookings. The amount paid online will be deducted from the total price in-store

5.2 Third Party Services

Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

Applicable Law

You agree that this Terms of Use and any dispute arising out of your use of this web site or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this web site is located, without regard to its conflict of law provisions. By registering or using this web site and service you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this web site is located.

Miscellaneous Information. (i) In the event that this Terms of Use conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of this Terms of Use will remain valid and intact; (ii) The failure of either party to assert any right under this Terms of Use shall not be considered a waiver of any that partys right and that right will remain in full force and effect; (iii) You agree that without regard to any statue or contrary law that any claim or cause arising out of this web site or its services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred; (iv) We may assign our rights and obligations under this Terms of Use and we shall be relieved of any further obligation.

This website and its content is copyright of K1 Tech Care LTD © 2005 - 2024. All rights reserved.
All our work, pictures, logos or description are protected in the UK Copyright Law. We at K1Tech Care take it very seriously if our information or any part of our website is being used without our consent and we will sue for compensation.
All Brand Name and logos are own by the Company's.

How to Contact Us

If you have any queries relating to this Terms, please contact us by Phone or alternatively write to: K1 Tech Care Ltd, 62 Station Road, Clacton-on-Sea, CO151SP, UK

Fraud
K1 Tech Care will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities.

Please note that IP Address and Name are recorded when placing an order.

Shipping Policy

48 hours service covered up to £100.00 for damage device or lost package.
Special Delivery Next day covered up to £1000.00 for damage device or lost package.
Buyer responsibility to choose the right postage Service, we are not responsible for any damage or lost during transit.

we will let you know as soon we got your device and send you Tracking Number to track your return Repair via SMS or email.

Terms and Conditions for Repairs, Mail in, Collection and Drop-Off Service

By bring your device to store / mail in service or submitting form for the collection and drop-off service, you agree to the following terms and conditions:

Repair Process
- The repair will only begin once the device is physically inspected, and the necessary parts are confirmed to be available.
- K1 Tech Care will not be held liable for any pre-existing faults or damages to your device that may become apparent during the repair process.
Device Condition
- It is your responsibility to ensure the device is free of any personal data. K1 Tech Care is not responsible for data loss during the repair process. We recommend backing up your device before submitting it for repair.
- By using this service, you confirm that the device is functional, and the issue reported (e.g., charging port problem) is accurate.
Payment
- Full payment is required upfront to proceed with the repair. Payment will be processed prior to the ordering of parts or scheduling the repair.
- If payment is not received in a timely manner, the collection or drop-off service will be postponed or cancelled.
Collection and Drop-Off Scheduling
- The preferred collection or drop-off date is subject to availability and may be adjusted based on scheduling capacity. You will be notified in advance if there are any changes.
- You must ensure that someone is available at the collection or drop-off address at the scheduled time. If the collection is unsuccessful due to the absence of the device or a representative, a rescheduling fee may apply.
Additional Services
- If you select additional services (e.g., screen protector, phone case), these will be applied at the time of repair, and any related charges will be included in the final bill.
- K1 Tech Care is not responsible for the quality or suitability of accessories or additional services provided.
Liability
- K1 Tech Care will take every reasonable precaution to ensure your device is handled safely during collection, repair, and return. However, we are not liable for any damage caused during transit or repair if the device is already damaged or defective before service.
- If your device is lost or irreparably damaged during the repair process, K1 Tech Care will provide compensation based on the device's current market value.
Warranty on Repairs
- All repairs come with a 30-day warranty for the specific issue repaired. This warranty covers the same issue but does not cover subsequent damage, misuse, or further faults not related to the original repair.
Cancellation and Refund Policy
- You may cancel the service up to 24 hours before the scheduled collection time for a full refund. Cancellations made within 24 hours will be subject to a 20% cancellation fee.
- If parts have been ordered or the repair has already begun, no refunds will be issued.
Changes to Terms and Conditions
- K1 Tech Care reserves the right to update these terms and conditions at any time. Any changes will be communicated to you in advance and must be accepted for the continued use of the service.

Return & Exchange Policy

If you are not happy with your online purchase from K1 Tech Care, you can return it to us within a 28-day time limit of receiving your order. Please let us know you wish to return your order within 14 days. You then have a further 14 days to return the item to us.

All goods must be returned unused, as new, in a saleable condition with the original Void Label. We reserve the right to refuse a refund if the item has not been returned to us in a saleable condition. We recommend that you use a recorded delivery service when returning your item(s) back to us, as we are not liable for any loss or damage while in transit.

Please note that we do not accept returns for any items purchased in-store.

Our Return Address is:
K1 Tech Care Ltd
62 Station Road
Clacton-on-Sea
CO151SP

England

At K1 Tech Care, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information: Name, email address, phone number, and postal address.
Payment Information: Details needed for processing payments (handled securely by payment providers).
Technical Information: IP address, browser type, and device information for analytics.

2. How We Use Your Information

The information we collect is used for the following purposes:

To process and fulfill your orders.
To provide customer support and respond to inquiries.
To improve our services and website.
To send promotional offers and updates (with your consent).

3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. Your information may be shared with:

Service Providers: For payment processing or shipping.
Legal Authorities: If required by law.

4. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or misuse.

5. Your Rights

You have the right to:

Access, update, or delete your personal information.
Opt out of marketing communications.

6. Cookies

We use cookies to enhance your browsing experience and analyze website traffic. You can disable cookies in your browser settings.

7. Changes to This Policy

We may update this policy occasionally. Please check back regularly for any changes.

8. Contact Us

K1 Tech Care Ltd
62 Station Road
Clacton-on-Sea
Essex-CO151SP
📞 Phone: +441255754771
📧 Email: info@k1techcare.com

🌐 Website: www.k1techcare.com

📄 Terms & Conditions: www.k1techcare.com/terms

📝 Forum: www.k1techcare.com/forum

Company Register No. 14647798
Registered office & Correspondence address:
Hurlingham Chambers, 61 Station Road, Clacton-On-Sea, Essex, England, CO15 1SD

Repair Warranty

Booking Deposit Policy

Repair and Quotation

Collection Terms