Terms & Conditions

1.1 Repair and Quotation

The price provided is indicative and non-binding, based on the information you supply, such as the fault description of your device. The final price will be confirmed only after we have inspected your device and assessed the full scope of the required repairs.

If there are any changes to the price (for example, due to incorrect information provided by you, the identification of additional defects, an incorrect repair type requested, or an error in communicating the pricing), we will notify you promptly. You will then have the option to decide whether or not to proceed with the repair.

If you choose not to proceed, we will not supply the ordered goods/services/repair and will only refund any sums previously paid, minus any applicable fees.

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2.2 iPhone USER

Please note that after third-party repairs or replacements of parts such as the display, battery, or other components, some iPhones may display an important warning message. If you prefer to use original parts and avoid this warning message, please contact us prior to the repair for more information.

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3.1 -2-Year Warranty Policy (Parts Only)

At K1 Tech Care Ltd, we are dedicated to providing high-quality repair services. As part of our commitment, we offer a 2-year warranty on the parts we replace during your repair service. Please note that this warranty applies only to the specific parts replaced by our technicians, and we do not offer refunds for any repair services. This warranty is only applicable to the original purchaser and is non-transferable.
Warranty Coverage:
Our 2-year warranty applies exclusively to the parts replaced during your repair and covers:

• Faulty or defective parts used in the repair.

• Malfunctions directly related to the replaced part(s).

Warranty Exclusions:
This 2-year warranty does not cover:
1. Parts not replaced by K1 Tech Care Ltd.
2. Labor or issues unrelated to the replaced part(s).
3. Physical damage caused by the customer, including:

• Accidental drops.

• Cracked or shattered screens.

• Deep scratches or dents on the device or its components.

4. Liquid damage of any kind.
5. Tampering or repair attempts by any other repair service or individual, including the customer, after the part has been replaced by K1 Tech Care Ltd.
6. Software issues or malfunctions unrelated to the part(s) replaced by K1 Tech Care Ltd.
7. Battery and power Adapter
8. If the device has been previously opened or repaired by any unauthorized repair store.
No Refund Policy:

Please note that K1 Tech Care Ltd does not offer refunds for any repair services once completed. All charges are final upon completion of the repair. Any issues with the replaced parts will be addressed under the terms of our 2-year warranty. In the event that the issue is not covered by the warranty, any costs associated with repair or replacement will be the responsibility of the customer.

Additionally, no refunds will be provided for repairs that were canceled or failed due to customer error, including situations where the customer changes their mind or provides incorrect information after work has started.
Voiding of Warranty:
Your 2-year warranty will be void if:

• The device is opened or tampered with by any party other than K1 Tech Care Ltd.

• Any unauthorized or incompatible parts are installed after our repair.

• The device shows evidence of liquid damage or severe physical trauma after the part replacement.

How to Claim Warranty:
To claim your warranty, bring your device to K1 Tech Care Ltd along with your original receipt. Our technicians will assess the issue and determine if it qualifies under the warranty.
Warranty Repairs:
If the issue is covered by our warranty, we will replace the faulty part(s) at no additional cost to you, ensuring the same or higher quality replacement parts.
Non-Warranty Repairs:
If the issue is not covered by our warranty (as outlined in the exclusions), we will provide a repair quote. You may choose to proceed with the repair at your own expense.

Contact Us:

For inquiries regarding your warranty or repair services, please contact K1 Tech Care Ltd:

• Phone: +441255754771

• Address: 62 Station Road, Clacton-on-Sea, CO151SP

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​3.2 Apple Parts Warranty Policy

At K1 Tech Care, we use genuine Apple parts for repairs. Apple provides a 60-day warranty on Apple-branded parts, and we honor this warranty for parts installed by us.

What is Covered?
Apple warrants that its replacement parts are free from defects in materials and workmanship when installed correctly and used under normal conditions, following Apple’s published guidelines. The warranty lasts 60 days from the original purchase date of the part.

Warranty Coverage
This warranty applies only to Apple-branded parts installed by K1 Tech Care and does not cover parts replaced by other technicians or repair services.

What is Not Covered?

This warranty does not cover:

• Damage caused by misuse, drops, liquid damage, or improper handling

• Issues caused by third-party components or products that do not meet Apple’s specifications

• Repairs performed by another technician or repair shop after our service

• Any device previously repaired before our Apple part installation

• Modifications or alterations to the Apple part

• Normal wear and tear, adhesives, or consumable components unless defective upon installation

Warranty Claim Process

1. Contact K1 Tech Care within 60 days of your repair.

2. Provide your repair receipt and a detailed description of the issue.

3. We will inspect the device to determine if the fault is covered under warranty.

4. If eligible, we will replace the defective Apple part at no additional cost.

If the issue is not covered under warranty, we will provide repair options at standard rates.

For any questions, feel free to contact us.

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Trademark & Brand Disclaimer Policy

K1 Tech Care is an independent repair service provider and reseller of third-party replacement parts. We are not affiliated with, endorsed by, or authorized by any of the manufacturers whose products or brand names may be mentioned on this website.

• All trademarks, brand names, and logos, including but not limited to Apple, Samsung, Huawei, Google, and Sony, are the property of their respective owners.

• Any use of these trademarks is solely for identification and reference purposes to indicate compatibility with the respective devices.

• Our replacement parts are third-party components and are not original manufacturer parts unless explicitly stated.

• We do not claim that our products are official or authorized by any of these brands.

If you have any concerns regarding trademarks or branding on our website, please contact us!

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5.1 Used Products

All Used Item come with 30 Days Warranty, Water and other liquid damage or damaged by you isn't covered by warranty. Please do not Remove Void Label that we can not accept Return if Void Label missing. 

All Used Part's Are Tested and Cleaned and ready for you, however if you find any problem or you like to return please Contact Us.

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6.1 Non Trader Shopper

if you buy as Private customer, you confirm that you got the knowledge how to fit/use the item/parts/tools you ordered, It is the buyer’s responsibility to ensure they have the knowledge, skills and tools to complete the repair they are undertaking. We are not responsible for any damage. 
Some repairs may be more complex than others and require specialist skills and tools. we have right to cancel your order and refund your payment with no any reason. if you have any question please get in touch with us. 

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1.2 Our Service

Our web site and services provided to you on and through our web site on an "AS IS" basis. You agree that the owners of this web site exclusively reserve the right and may, at any time and without notice and any liability to you, modify or discontinue this web site and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.​

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1.3 Booking Deposit Policy: 
To secure your appointment slot, a deposit is required. Please note that this deposit is non-refundable and non-transferable to other bookings. The amount paid online will be deducted from the total price in-store​

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5.2 Third Party Services

Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

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Applicable Law

You agree that this Terms of Use and any dispute arising out of your use of this web site or our products or services shall be governed by and construed in accordance with local laws where the headquarters of the owner of this web site is located, without regard to its conflict of law provisions. By registering or using this web site and service you consent and submit to the exclusive jurisdiction and venue of the county or city where the headquarters of the owner of this web site is located.
 

• Miscellaneous Information. (i) In the event that this Terms of Use conflicts with any law under which any provision may be held invalid by a court with jurisdiction over the parties, such provision will be interpreted to reflect the original intentions of the parties in accordance with applicable law, and the remainder of this Terms of Use will remain valid and intact; (ii) The failure of either party to assert any right under this Terms of Use shall not be considered a waiver of any that partys right and that right will remain in full force and effect; (iii) You agree that without regard to any statue or contrary law that any claim or cause arising out of this web site or its services must be filed within one (1) year after such claim or cause arose or the claim shall be forever barred; (iv) We may assign our rights and obligations under this Terms of Use and we shall be relieved of any further obligation.

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Copyright 

• This website and its content is copyright of K1 Tech Care LTD © 2005 - 2024. All rights reserved.    

• All our work, pictures, logos or description are protected in the UK Copyright Law. We at K1Tech Care take it very seriously if our information or any part of our website is being used without our consent and we will sue for compensation.

• All Brand Name and logos are own by the Company's.

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How to Contact Us

If you have any queries relating to this Terms, please contact us by Phone or alternatively write to: K1 Tech Care Ltd, 62 Station Road, Clacton-on-Sea, CO151SP, UK

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Fraud
K1 Tech Care will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities.

Please note that IP Address and Name are recorded when placing an order.