Privacy Policy

This policy explains how K1 Tech Care Ltd collects, uses, stores and protects personal data when you visit our website, buy products, book repairs, contact us, or use our chat, WhatsApp and other messaging services.

This Privacy Policy applies to K1 Tech Care Ltd, 62 Station Road, Clacton-on-Sea, Essex, CO15 1SP, United Kingdom. Our company registration number is 14647798 and our registered office is Hurlingham Chambers, 61 Station Road, Clacton-on-Sea, Essex, CO15 1SD. You can contact us at info@k1techcare.com or +44 1255 754771.

We are committed to handling personal data lawfully, fairly and transparently under the UK GDPR, the Data Protection Act 2018 and other applicable privacy and electronic communications laws.

1. Who this policy applies to

This policy applies to personal data collected from customers, website visitors, repair clients, trade account applicants, suppliers, people who contact us by email or phone, and anyone who uses our website chat, WhatsApp or automated messaging services.

It covers information collected online, in-store, by post, by phone, through repair forms, during deliveries and returns, and through third-party platforms used to process payments, bookings or communications.

2. What personal data we collect

Identity and contact details such as your name, address, email address and phone number.

Order, repair and booking details such as device model, serial number, IMEI, fault description, appointment times, collection records and related service history.

Payment and transaction details needed to process payments and refunds through secure payment providers.

Account information for website accounts, trade accounts and order tracking.

Communication records from emails, phone calls, contact forms, chat messages, WhatsApp messages and SMS messages.

Technical information such as IP address, browser type, device details, cookies and similar technologies, where used for security, fraud prevention, analytics and website performance.

Any information you choose to provide when you ask for a quote, support, callback, repair update or complaint handling.

Where a repair requires testing, we may also receive device-related information that is relevant to the repair, including passcodes supplied by you for testing purposes. We expect customers to back up their data and remove any information they do not want us to see before a device is handed over for repair.

3. How we collect your data

Directly from you when you place an order, book a repair, complete a form, phone us, email us, chat with us or visit our shop.

Automatically when you browse our website, where cookies and similar tools may collect technical information.

From third parties such as payment providers, couriers, hosting providers, booking systems, accountancy systems and fraud-prevention services.

From trade or business contacts where you have asked them to pass on your details or where you have a business relationship with us.

4. Why we use your data and our lawful bases

We only use personal data where we have a lawful basis to do so. Depending on the situation, our lawful bases may include contract, legal obligation, legitimate interests and consent.

To supply products, complete repairs, book appointments, issue quotations, process payments, arrange delivery and provide after-sales support.

To manage warranty claims, repair tracking, collections, returns and complaints.

To communicate with you about your order, repair, account or service request.

To keep accurate business, accounting and tax records.

To prevent fraud, misuse, chargeback abuse, unauthorised transactions and other suspicious activity.

To improve our website, services, internal processes and customer experience.

To send marketing messages where we have permission to do so or where another lawful basis applies and you have not opted out.

We do not make decisions that produce legal or similarly significant effects using solely automated decision-making or profiling.

5. Payments and financial information

Payments may be processed by card, bank transfer, offline payment, payment link, telephone payment or other secure methods made available by us. We do not normally store full card details on our own systems. Payment information is handled by the relevant payment provider under its own security controls and privacy terms.

If a payment must be refunded, reversed or partially adjusted, we will use the same or a similar secure payment route where appropriate.

6. Repairs, diagnostics and device data

When you bring or send a device to us, we may collect and store device information needed to diagnose faults, confirm ownership, complete repairs, track work orders, maintain warranty records and prevent mistakes or disputes.

This can include your device model, serial number, IMEI, fault notes, condition notes, diagnostic findings, repair history, parts fitted, warranty status and collection records.

We may ask you to provide a passcode or other access detail where needed for testing or verification. You should not send any data that is not necessary for the repair, and you remain responsible for backing up your own files and data.

7. Sharing your data

We do not sell or rent your personal data. We may share data only where necessary with trusted service providers or where required by law.

Payment processors and financial service providers.

Couriers, postal services and delivery partners.

Website hosting, IT, analytics, messaging and booking platform providers.

Accountants, auditors and professional advisers.

Law enforcement, regulators, courts or other authorities where we are legally required or permitted to do so.

Third-party platforms used for payments, chat, email, SMS, WhatsApp, shipping or website hosting operate under their own privacy policies, and we are not responsible for how they process data outside our control.

8. International transfers

Some of our providers may store or process data outside the UK and, in some cases, outside the UK and EEA. Where this happens, we take steps intended to protect your data, such as using appropriate contractual safeguards or relying on permitted transfer mechanisms.

9. Cookies and similar technologies

Our website may use cookies and similar technologies for essential site functions, security, analytics and customer experience. Some cookies may be necessary for the website to function properly, while others help us understand usage and improve performance.

You can usually control cookies through your browser settings. For more detail, please see our Cookie Policy when published or updated on the website.

10. Marketing

We may send marketing messages by email, SMS, WhatsApp or other channels where we have permission or another lawful basis to do so. You can opt out at any time by using the unsubscribe option in the message or by contacting us directly.

If you opt out of marketing, we may still send service messages that are necessary to complete an order, booking, repair, refund, collection or other service you have requested.

11. How long we keep your data

We keep personal data only for as long as necessary for the purpose it was collected, including legal, accounting, tax, warranty and dispute-resolution reasons.

Customer order and repair records are generally kept for up to 6 years.

Support and communication records are kept for as long as needed to manage the matter and maintain service history.

Marketing records are kept until you withdraw consent or opt out.

We may keep certain records longer where required by law, to defend legal claims, or for fraud-prevention purposes.

12. Data security

We use reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure. No system is completely secure, so we cannot guarantee absolute security.

If we believe a data breach presents a risk to your rights or freedoms, we will take appropriate steps in line with applicable law.

13. Your rights

Depending on the circumstances, you may have the right to access your data, correct inaccurate information, request deletion, object to certain processing, restrict processing, request portability, and withdraw consent where consent is the lawful basis.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data. We would appreciate the chance to resolve any issue directly first, but you are not required to do so.

14. Children

Our services are not intended for children under 16 without parental or guardian consent. We do not knowingly collect personal data from children for unrelated marketing purposes.

15. AI chat, WhatsApp and messaging records

Messages sent through our website chat, WhatsApp, SMS or other automated messaging services may be recorded, stored and reviewed for customer service, quality monitoring, training, security, fraud prevention and legal compliance.

Please do not send unnecessary sensitive information through chat or messaging services. WhatsApp and similar platforms are third-party services and their own terms and privacy policies apply.

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business structure. The updated version will be published on our website with a revised date.

17. Contact us

If you have any questions about this policy or how we use your data, please contact K1 Tech Care Ltd:

Email: info@k1techcare.com

Phone: +44 1255 754771

Postal address: 62 Station Road, Clacton-on-Sea, Essex, CO15 1SP, United Kingdom

If you wish to exercise your data rights, please contact us using the details above and clearly state which right you wish to exercise.

This policy should be read together with our Terms & Conditions, Returns & Refunds Policy, Warranty Policy and Cookie Policy.

K1 Tech Care Ltd Privacy Policy