Shipping Policy

K1 Tech Care Ltd

UK and international deliveries for parts, accessories and related goods

This policy explains how we process, dispatch and deliver orders, including UK delivery, international delivery, tracking, delivery delays and customs charges for overseas orders.

1. Scope

This policy applies to physical goods ordered from K1 Tech Care Ltd through our website or by any other agreed sales channel. Repair services, diagnostic services and repair-by-post handling are governed by our separate Terms & Conditions and repair policies.

2. Order processing

Orders are usually processed within 1 to 2 business days. Business days are Monday to Friday, excluding UK public holidays.

Orders placed on weekends or public holidays are normally processed on the next business day.

Where available, orders placed before 10:00 AM UK time on a business day may qualify for same-day dispatch. Same-day dispatch is subject to payment clearance, stock availability, courier collection times and operational capacity.

3. UK shipping

We offer UK delivery options where shown at checkout. The available services, prices and estimated timeframes may vary depending on the item, weight, dimensions and destination.

Once your order has shipped, we will usually send a dispatch confirmation and tracking details where tracking is available.

Delivery estimates are estimates only and are not guaranteed unless we state otherwise in writing.

4. Delivery times and delays

Delivery times can be affected by courier delays, weather, strikes, road disruptions, peak trading periods, incomplete addresses, failed delivery attempts and other matters outside our control.

If a parcel is delayed, we will assist where reasonably possible, but we are not responsible for courier delays that occur after dispatch.

5. Address accuracy

Customers are responsible for entering a full and accurate delivery address at checkout. We are not liable for delays, losses, redelivery fees or failed deliveries caused by incomplete or incorrect address details supplied by the customer.

6. International shipping

We offer international delivery to selected countries where shown at checkout. Rates and delivery estimates vary depending on the destination, parcel size, weight and service selected.

International orders are normally shipped on a delivered duty unpaid (DDU) basis, unless we state otherwise in writing. This means that import duty, customs charges, local taxes, VAT, brokerage fees and any similar charges are not included in our price and must be paid by the customer when the parcel enters the destination country.

Customers are responsible for checking whether the goods they order can legally be imported into their country and for paying any local import charges that apply.

K1 Tech Care Ltd is not responsible for delays caused by customs inspections, import procedures, or customs clearance in the destination country. Delivery times are estimates only and may vary depending on local customs processing.

If an international order is returned because the delivery address is incorrect, incomplete, or the customer fails to collect the parcel, we may deduct the original shipping costs, return shipping costs, customs charges, handling fees, and any other costs incurred before issuing any eligible refund.

7. Customs, duties and import tax

If customs, import tax, VAT or other clearance charges are imposed on your parcel, those costs are the customer’s responsibility. We do not control how local customs authorities assess or collect these charges.

If a parcel is refused, returned, abandoned or held because the customer does not pay the required customs or import charges, any refund may be reduced by the original shipping cost, return shipping cost, customs fees, handling charges and any other costs we incur.

Where a parcel is returned to us due to unpaid duties or import charges, we may deduct all associated costs before issuing any refund, to the extent permitted by law.

8. Tracking and delivery confirmation

Tracking is provided where the selected service includes it. Tracking updates may take up to 24 to 48 hours to appear after dispatch.

A parcel showing as delivered by the carrier will normally be treated as delivered, unless there is clear evidence that the carrier has made an error.

9. Damaged, lost or missing parcels

If your parcel arrives damaged, please contact us promptly with photographs of the packaging and contents so we can investigate with the carrier.

If a parcel appears to be lost or materially delayed, please contact us as soon as possible. Claims may be subject to the courier’s investigation process and time limits.

We are not responsible for parcels lost or damaged in transit where the loss or damage is caused by the carrier or by incorrect packaging supplied by the customer, except where required by law.

10. Refused, unclaimed or returned parcels

If a parcel is refused, unclaimed, undeliverable or returned to us for any reason outside our control, we may charge the customer for any redelivery fee, return postage fee and related administrative costs.

Where a refund is approved in these circumstances, we may deduct the outbound shipping charge, the return shipping charge and any carrier or customs fees from the refund amount.

11. Shipping restrictions

Some products may be subject to shipping restrictions due to courier rules, customs rules, size, weight, content or destination limits. If we are unable to ship an item to your chosen address, we will contact you to discuss alternatives or cancel the order where appropriate.

12. Changes to shipping services

We may change or withdraw shipping methods, delivery cut-offs and courier options at any time without prior notice. The service available at checkout at the time of ordering will apply to that order.

Please read this policy together with our Terms & Conditions and Returns & Refunds policy, especially for international orders and customs charges.

K1 Tech Care Ltd | 62 Station Road, Clacton-on-Sea, Essex, CO15 1SP | www.k1techcare.com