Warranty Policy
K1 Tech Care Ltd
K1 Tech Care Ltd – Warranty Policy
This policy explains the warranty coverage applicable to repairs, parts, products, devices and accessories supplied by K1 Tech Care Ltd. It should be read together with our Terms & Conditions, Repair Policy and Returns & Refunds Policy.
1. Scope of this policy
This policy applies to repairs, replacement parts, batteries, accessories, devices and other eligible products supplied by K1 Tech Care Ltd.
Warranty periods vary depending on the individual product or service.
For products purchased from our website, the applicable warranty period is displayed within the Product Information / Additional Information section of the relevant product page.
Customers should check the warranty information shown on the individual product before purchasing.
Where a specific warranty period is shown on a product page, order confirmation, invoice or receipt, that stated warranty period applies to that product.
Our commercial warranty is provided in addition to your statutory rights and does not replace or restrict them.
2. Repairs carried out by K1 Tech Care
Unless a different warranty period is specifically stated for the repair, K1 Tech Care provides a 2-year limited warranty on the specific replacement part(s) fitted by us during a repair.
The warranty covers defects or premature failure of the replacement part under normal use.
It does not cover unrelated components, pre-existing faults, subsequent faults elsewhere in the device, software problems or customer-caused damage.
Where a valid warranty claim is confirmed following inspection, we will repair or replace the affected part as appropriate.
3. Parts, products, devices and accessories sold separately
Every standalone product sold by K1 Tech Care has its own applicable warranty period.
This includes, but is not limited to:
- Displays, LCD and OLED assemblies
- Batteries
- Charging ports
- Cameras
- Speakers and earpieces
- Flex cables
- Internal components
- Console parts
- Computer and laptop parts
- Accessories
- Power banks
- Complete devices
- Other electronic products and replacement parts
The warranty period applicable to each product is displayed within the Product Information / Additional Information on the individual product page.
There is no universal warranty period covering all products.
For example, one type of component may carry a 12-month warranty while another may carry a 3-month warranty. The warranty stated on the relevant product listing is the warranty applicable to that item.
The warranty period normally begins from the date of purchase unless otherwise stated.
4. What the product warranty covers
Subject to the terms of this policy, the commercial warranty covers an inherent manufacturing defect or premature failure of the supplied product during its stated warranty period when the product has been correctly installed, handled and used for its intended purpose.
A warranty claim is subject to inspection and verification by K1 Tech Care.
The existence of a fault does not automatically establish that the product was defective when supplied. We may inspect and test the product to establish the cause of the reported failure.
5. Installation of replacement parts
Replacement electronic components can be delicate and may require specialist tools, knowledge and installation procedures.
Parts should be inspected and, where reasonably possible, tested before permanent installation.
Our commercial warranty does not cover damage caused by incorrect installation or handling, including:
- torn, cut, folded or damaged flex cables;
- damaged connectors or connector pins;
- excessive force or pressure;
- incorrect tools;
- soldering or heat damage;
- electrical shorts;
- incorrect voltage or power supply;
- incorrect adhesive application;
- physical damage occurring during installation;
- damage caused by fitting an incompatible component;
- Damage caused by another defective component within the device.
Where inspection establishes that a component was damaged during installation or subsequent handling rather than failing because of an inherent defect, the commercial warranty claim may be declined.
This does not affect statutory rights in relation to genuinely faulty goods.
6. Displays, LCD and OLED assemblies
Displays are fragile electronic components and must be handled and installed correctly.
The warranty period for each display is shown on its individual product page.
Where applicable, the warranty covers eligible manufacturing defects or premature component failure during that stated period.
The commercial warranty does not cover damage caused by:
- cracked or shattered glass;
- drops or impacts;
- excessive pressure;
- LCD/OLED bleeding resulting from impact or pressure;
- damaged display connectors;
- torn, cut, folded or damaged flex cables;
- liquid or moisture ingress;
- installation damage;
- electrical or heat damage;
- physical damage occurring after delivery.
Physical damage to a display is not considered a manufacturing defect merely because it occurs during or shortly after installation.
7. Batteries
The warranty period applicable to each battery is displayed within the Product Information / Additional Information on that battery’s individual product page.
There is no general 12-month battery warranty unless 12 months is specifically stated for that particular product.
The commercial warranty covers eligible manufacturing defects and premature failure during the stated warranty period.
Normal deterioration resulting from age, charging cycles and ordinary use is not automatically considered a manufacturing defect.
Where a battery is described as reclaimed, calibrated, previously used or another specific condition, that condition will be stated on the product listing where applicable.
8. Accessories and other products
Accessories and other products supplied by K1 Tech Care are covered for the specific warranty period displayed on their individual product listing.
Different products may therefore have different warranty periods.
The warranty applies to eligible manufacturing defects occurring under normal intended use and does not cover accidental damage, misuse, neglect or other excluded causes described in this policy.
9. Complete devices
Complete phones, tablets, computers, laptops, consoles and other devices may have different warranty periods depending on their condition and type.
The applicable warranty period will be stated on the individual product listing, invoice, receipt or other sales documentation.
The warranty covers eligible faults during the stated warranty period, subject to the exclusions and inspection requirements contained in this policy.
10. Used and reclaimed products
Where a product is used, reclaimed or otherwise not supplied as new, its condition will be identified in the product listing.
The applicable warranty period will be the period stated on that individual product page.
There is no automatic 30-day warranty under this policy merely because an item is used or reclaimed.
Reasonable signs of previous use that were disclosed or apparent when purchased are not themselves defects.
11. What is not covered by our commercial warranty
Subject to your statutory rights, the commercial warranty does not cover faults or damage caused by:
- accidental damage, drops or impacts;
- excessive pressure;
- cracks, dents or scratches;
- liquid ingress, moisture or corrosion;
- misuse or neglect;
- incorrect installation;
- inappropriate or incompatible chargers, power supplies or accessories;
- overheating caused by external factors;
- electrical damage caused by another device or component;
- tampering or modification;
- subsequent repair attempts where they caused or contributed to the fault;
- software, operating-system, account or configuration problems unrelated to the supplied product;
- damage caused by another faulty component;
- normal wear and tear appropriate to the nature and age of the product.
Opening or installing a product does not automatically remove statutory rights. However, damage caused during installation, modification, misuse or subsequent repair is not covered by our commercial warranty.
12. Warranty inspection and protection against invalid claims
All warranty claims are subject to inspection and testing by K1 Tech Care.
We may inspect the product or device to determine:
- whether the reported fault is present;
- whether the supplied component has failed;
- whether physical damage is present;
- whether there are signs of liquid or moisture exposure;
- whether installation damage is present;
- whether connectors or flex cables have been damaged;
- whether the product has been modified or tampered with;
- whether another component caused the failure;
- whether the reported fault is covered by the applicable warranty.
We may request photographs, videos, serial numbers, identifying information or other reasonable evidence before authorising a return.
Where appropriate, K1 Tech Care may photograph and document the condition of returned products during inspection.
Submission of a warranty claim does not constitute acceptance of that claim.
If inspection establishes that the fault resulted from accidental damage, incorrect installation, misuse, tampering or another excluded cause rather than an inherent defect, the commercial warranty claim may be declined.
13. How to make a warranty claim
Contact K1 Tech Care as soon as reasonably possible after discovering the problem.
Please provide:
- your order number or proof of purchase;
- details of the product;
- a clear description of the problem;
- photographs or video where requested;
- information about installation where relevant.
We may ask you to return the product or device for inspection.
Returned items must be packaged appropriately to prevent damage during transit.
After inspection, we will advise whether the claim is covered and what remedy is appropriate.
14. Repair Protection Plan
Where offered, the Repair Protection Plan is an optional add-on to a repair.
It may provide additional protection according to the specific terms presented when the plan is purchased.
The Repair Protection Plan is separate from the product warranty and does not replace or restrict statutory consumer rights.
15. Statutory rights
This policy describes the additional commercial warranty provided by K1 Tech Care Ltd.
It does not remove or restrict statutory rights that customers may have under applicable UK consumer law.
Nothing in this policy is intended to exclude or limit any legal right or remedy that cannot lawfully be excluded.
16. Contact details
K1 Tech Care Ltd
62 Station Road
Clacton-on-Sea, Essex
CO15 1SP
Telephone: +44 1255 754771
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