Terms & Conditions
K1 TECH CARE LTD
Last updated: 19 August 2026
Company Details
Business Name: K1 Tech Care Ltd
Company Number: 14647798
Trading Address: 62 Station Road, Clacton-on-Sea, Essex, CO15 1SP, United Kingdom
Registered Office: Hurlingham Chambers, 61 Station Road, Clacton-on-Sea, Essex, CO15 1SD, United Kingdom
Contact Us page
Telephone: +44 1255 754771
Website: www.k1techcare.com
These Terms & Conditions apply to the use of our website, online store, repair services, bookings, mail-in repairs, customer accounts, communications and other products or services supplied by K1 Tech Care Ltd.
These Terms should be read together with our separate Warranty Policy, Returns & Refunds Policy, Repair Policy, Privacy Policy and other policies referred to on our website.
Nothing in these Terms is intended to exclude, restrict or replace any statutory rights or remedies that cannot lawfully be excluded.
1. About K1 Tech Care
K1 Tech Care Ltd is an independent electronics repair and retail business based in the United Kingdom.
We repair and supply parts, products, devices and accessories for phones, tablets, computers, laptops, gaming consoles and other electronic equipment.
Unless expressly stated otherwise, K1 Tech Care Ltd is independent and is not affiliated with, endorsed by or authorised by Apple, Samsung, Google, Huawei, Sony, Microsoft or any other device manufacturer.
References to manufacturers, devices and model names are used for identification and compatibility purposes.
2. Acceptance of these Terms
By placing an order, booking a repair, instructing us to carry out work, sending or leaving a device with us, or otherwise purchasing products or services from K1 Tech Care, you agree that the applicable contractual terms and policies form part of your agreement with us.
Where legally required, relevant information will be provided before the contract is concluded.
If you do not agree with the applicable terms, you should not place an order or instruct us to provide the relevant service.
3. Website Information and Availability
We take reasonable care to ensure information on our website is accurate and current.
However, website content may occasionally contain typographical, technical, pricing, stock, compatibility or other errors.
We may correct errors and update website information where reasonably necessary.
Temporary website downtime, technical faults, third-party service failures or maintenance may occasionally affect availability.
Nothing in this section limits our responsibility where the law requires otherwise.
4. Product Descriptions, Images and Compatibility
We aim to describe products accurately and provide appropriate compatibility information.
Customers should check the product title, description, specifications, compatibility information, condition, warranty information and other relevant information before ordering.
Product images are illustrative unless expressly stated otherwise. Minor differences in packaging, labelling, appearance or manufacturer revisions may occur where they do not materially change the product purchased.
For replacement electronic parts, compatibility can depend on the exact device model, model number, region, revision or other technical characteristics.
If you are uncertain whether a part is compatible with your device, please contact us before ordering.
Where K1 Tech Care expressly confirms compatibility for information supplied by the customer, that confirmation will be taken into account when determining whether the correct product was supplied.
5. Orders and Contract Formation
Submitting an order or booking is an offer to purchase the relevant product or service.
A binding contract is formed when we accept the order or otherwise confirm that we will provide the relevant product or service.
Automated acknowledgement that we have received an order does not necessarily constitute acceptance where further checks are required.
We may reasonably refuse or cancel an order before acceptance where, for example:
- the product is unavailable;
- there is an obvious pricing or listing error;
- payment cannot be authorised;
- necessary information has not been supplied;
- there is a compatibility or safety concern;
- we reasonably suspect fraud, payment misuse or other unlawful activity.
Where we cancel an order after payment has been taken and the customer is entitled to repayment, the appropriate amount will be refunded.
6. Pricing and Payment
Prices displayed on our website are the prices applicable at the time shown, subject to correction of obvious errors.
K1 Tech Care Ltd is not currently registered for UK VAT. VAT is therefore not charged unless our VAT status changes and our website and documentation are updated accordingly.
Payment may be accepted using the methods we make available, which may include debit or credit card, payment link, bank transfer, Klarna, Square or other payment methods.
Availability of individual payment methods may vary by transaction.
Payment may be required before goods are dispatched or before repair work begins or is released, depending on the transaction.
Ownership of goods does not pass to the customer until payment has been received in full, to the extent permitted by law.
7. Pricing Errors
Despite reasonable care, a product or service may occasionally be listed with an incorrect price.
Where an obvious pricing error occurs, we may contact the customer before accepting or fulfilling the order and offer the opportunity to proceed at the correct price.
If the customer does not wish to proceed, the affected order may be cancelled and any payment requiring repayment will be refunded.
We will not rely on this provision to change an agreed price arbitrarily after a contract has been formed.
8. Repair Quotations and Diagnosis
Repair prices provided before inspection may be estimates based on the information supplied by the customer.
Electronic devices can contain additional or hidden faults that cannot reasonably be identified until inspection, disassembly or diagnostic testing.
If we discover additional faults, liquid damage, previous repair damage, missing components or other circumstances materially affecting the repair, we may provide a revised quotation before carrying out additional chargeable work.
We will not carry out materially additional chargeable work without appropriate customer authorisation.
Where a diagnostic or inspection fee applies, this will be communicated where required.
We do not operate a general no-fix-no-fee policy unless expressly stated for a particular service.
9. Customer Authorisation
By approving a repair quotation or instructing us to proceed, the customer authorises K1 Tech Care to carry out the reasonably necessary work described in the agreed repair.
Where additional work becomes necessary, we may seek further authorisation.
Customers should provide accurate information about:
- the reported fault;
- previous repairs;
- liquid exposure;
- intermittent problems;
- physical damage;
- missing components;
- aftermarket modifications;
- passwords or access information reasonably necessary for testing, where appropriate.
Materially inaccurate or incomplete information may affect diagnosis, pricing and repair outcomes.
10. Device Condition and Pre-existing Faults
Electronic devices may have multiple independent faults.
K1 Tech Care is responsible for work we perform but is not responsible for unrelated pre-existing faults or damage that we did not cause.
Where practical, we may document the condition of a device before, during or after repair using photographs, diagnostic information, serial numbers, condition notes or other records.
If previous repair work, tampering, corrosion, liquid exposure or physical damage materially affects the reliability or safety of a repair, we may refuse or discontinue the work.
11. Data and Backups
Customers should back up important data before submitting a device for diagnosis or repair whenever reasonably possible.
Repair, diagnostic, software, firmware, reset or replacement procedures can sometimes result in data loss.
We will exercise reasonable care when handling customer devices, but customers remain responsible for maintaining appropriate backups unless otherwise expressly agreed.
Nothing in this section excludes liability where loss results from a failure by K1 Tech Care to exercise the standard of care required by law.
Customers should remove SIM cards, memory cards and unnecessary accessories unless they are required for diagnosis or specifically requested.
12. Parts Used in Repairs
Depending on availability, customer choice and the repair concerned, we may use genuine, OEM-equivalent, aftermarket, reclaimed or other appropriately described replacement parts.
The relevant part type will be described where appropriate.
Certain devices may display system notifications following replacement of components with compatible non-original parts. Such notifications do not necessarily indicate that the replacement component is defective.
Where customers specifically require genuine manufacturer parts, they should tell us before authorising the repair so availability and pricing can be confirmed.
13. Warranty
K1 Tech Care provides commercial warranties on eligible repairs, products, parts, devices and accessories.
For products sold separately, warranty periods vary by product. The applicable commercial warranty period is displayed in the Product Information / Additional Information section of the individual product listing and/or applicable sales documentation.
Repairs carried out by K1 Tech Care may be subject to different warranty arrangements from parts supplied for self-installation.
Full details of warranty periods, coverage, exclusions, inspection procedures and warranty claims are contained in our separate Warranty Policy, which forms part of these Terms.
Our commercial warranties are additional to statutory consumer rights.
Nothing in these Terms or our Warranty Policy excludes or restricts any statutory right or remedy that cannot lawfully be excluded.
This structure is important because consumers retain statutory rights concerning goods that are not satisfactory quality, fit for purpose or as described, regardless of a separate commercial warranty.
14. Parts Purchased for Self-Installation
Many replacement electronic components require specialist knowledge, tools and installation techniques.
Customers purchasing parts for self-installation are responsible for ensuring that installation is carried out competently and appropriately.
Where reasonably possible, replacement parts should be inspected and tested before permanent installation.
Damage caused by incorrect installation, excessive pressure, inappropriate tools, damaged connectors, torn flex cables, soldering or heat damage, electrical shorts, incorrect voltage or other installer-caused damage is not treated as a manufacturing defect under our commercial warranty.
However, installation or opening of a product does not automatically remove statutory rights where the product itself was genuinely faulty.
Warranty claims relating to self-installed components may therefore require inspection to establish whether the reported failure resulted from an inherent defect or subsequent installation/handling damage.
15. Used and Reclaimed Products
Products supplied as used, reclaimed or another non-new condition will be identified accordingly on the applicable product listing.
Reasonable cosmetic signs of previous use that are accurately disclosed are not themselves defects.
The applicable commercial warranty period is the warranty stated on the individual product listing or sales documentation.
No single universal warranty period applies merely because an item is used or reclaimed.
Statutory rights remain unaffected.
16. Booking Deposits and Cancellation Charges
Where a deposit is required to reserve an appointment, product or service, the amount and relevant conditions will be communicated before payment where required.
If the customer cancels or fails to attend, K1 Tech Care may retain or charge an amount that is reasonable and proportionate to the actual loss resulting from the cancellation, taking into account costs already incurred and reasonable steps available to reduce the loss.
We do not rely on a blanket rule that all deposits are automatically non-refundable in every circumstance.
Current CMA guidance says cancellation charges and retained prepayments should reflect genuine losses and should not be disproportionate.
17. Online and Distance Orders
Customers purchasing goods online or through another distance-selling method may have statutory cancellation rights.
For most eligible distance purchases of goods, consumers generally have the right to cancel within 14 days after receiving the goods, subject to applicable exceptions.
Our Returns & Refunds Policy provides further information about exercising cancellation rights, returning goods, exclusions and refund procedures.
Nothing in these Terms reduces statutory distance-selling rights.
18. Services Requested During a Cancellation Period
Where a consumer has a statutory cancellation period for a service and asks K1 Tech Care to begin providing that service before the cancellation period has expired, we may require the customer’s express request to begin early.
Where legally applicable, a customer who subsequently cancels may be required to pay a proportionate amount for services already supplied.
Where a service has been fully performed following the customer’s express request and acknowledgement of the relevant consequences, statutory cancellation rights may be affected in accordance with applicable law.
19. Returns and Refunds
Returns, refunds, cancellations and exchanges are governed by our separate Returns & Refunds Policy and applicable statutory rights.
The Returns & Refunds Policy forms part of these Terms.
A commercial warranty claim and a statutory return/refund right are not necessarily the same thing.
Nothing in our Returns & Refunds Policy or these Terms removes statutory remedies available for faulty, misdescribed or otherwise non-conforming goods.
20. Mail-In Repairs
Customers using our mail-in repair service are responsible for securely packaging devices and using an appropriate tracked and insured delivery service when sending devices to us.
K1 Tech Care is not responsible for loss or damage occurring before a device is delivered into our possession where that loss or damage is not caused by us.
We recommend retaining tracking and postage evidence.
Once the device is received, we may inspect it and contact the customer if the actual condition or fault differs materially from the information provided.
Return delivery arrangements and charges will be communicated as applicable.
21. Shipping and Delivery
We aim to dispatch goods within the times stated on the website, but dispatch and delivery estimates are not guarantees unless expressly agreed otherwise.
We remain responsible for fulfilling our legal obligations concerning delivery.
Where a delivery delay occurs, customers retain any rights provided by applicable consumer law.
Customers are responsible for providing a complete and accurate delivery address.
If goods are returned because the customer supplied an incorrect address, refused delivery or failed to collect the parcel, reasonable additional delivery costs may be payable where legally permitted.
For international orders, customers may be responsible for applicable import duties, local taxes or customs charges unless expressly stated otherwise.
22. Risk in Goods During Delivery
For consumer sales where K1 Tech Care arranges delivery, responsibility for goods during delivery will pass in accordance with applicable consumer law.
We will not use courier terms or other provisions to remove responsibilities that legally remain with K1 Tech Care.
Customers should notify us promptly if goods arrive damaged, incomplete or appear to have been lost in transit.
23. Uncollected Devices
Customers should collect devices promptly after being notified that they are ready for collection or that work has been completed, declined or cancelled.
Where a device remains uncollected, we may contact the customer and may charge reasonable storage costs where those charges have been properly communicated and are proportionate.
We will not automatically treat ownership of a customer’s device as transferred to K1 Tech Care merely because a fixed period has expired.
Where a device remains uncollected for an extended period, we may take reasonable lawful steps to recover outstanding charges or deal with the goods in accordance with applicable law.
This replaces the broader provision in your old Terms that contemplated treating a device as abandoned and selling/disposal after 60 days.
24. Fraud, Abuse and Suspicious Transactions
K1 Tech Care takes fraud and payment abuse seriously.
We may reasonably delay, refuse or cancel a transaction where there are genuine grounds to suspect:
- stolen payment credentials;
- identity fraud;
- deliberately false information;
- fraudulent warranty or return claims;
- chargeback abuse;
- attempted acquisition of goods or services by dishonest means;
- other unlawful activity.
Where appropriate, suspected criminal activity may be reported to payment providers, marketplaces, insurers, law-enforcement authorities or other appropriate organisations.
Any action we take will be subject to applicable law.
25. Warranty, Return and Dispute Evidence
For legitimate business purposes including warranty assessment, fraud prevention, chargeback defence and dispute resolution, K1 Tech Care may maintain reasonable records relating to transactions and repairs.
These may include:
- order and invoice information;
- product SKUs and serial numbers;
- device identifiers;
- photographs and condition reports;
- diagnostic results;
- repair records;
- warranty inspection results;
- payment records;
- customer communications;
- delivery and tracking information.
Such information will be handled in accordance with our Privacy Policy and applicable data-protection law.
Submitting a warranty, return or refund request does not automatically mean that the claim has been accepted.
Where inspection or other reliable evidence reasonably demonstrates that damage was caused after supply—for example by incorrect installation, impact, liquid exposure or tampering—we may rely on that evidence when determining whether a commercial warranty claim is valid.
Nothing in this section permits us to reject statutory rights merely by asserting that the customer caused the fault.
26. Chargebacks and Payment Disputes
Customers should contact K1 Tech Care promptly where there is a genuine problem with an order or service so that we have a reasonable opportunity to investigate and resolve it.
Where a payment dispute or chargeback is raised, we may provide the payment provider with relevant transaction records, communications, delivery evidence, repair documentation, acceptance records or other appropriate evidence.
A customer’s lawful right to dispute a payment is not restricted by these Terms.
However, deliberately making false statements or knowingly initiating a fraudulent chargeback may constitute fraud and may be reported where appropriate.
27. Customer Accounts
Customers are responsible for keeping their account credentials secure.
You should notify us promptly if you believe your account has been accessed without permission.
We may suspend or restrict an account where reasonably necessary for security, suspected fraud, misuse or legal compliance.
28. Customer Reviews and Feedback
Customers may be invited to provide genuine feedback regarding products or services.
Reviews should reflect genuine experiences.
K1 Tech Care does not permit fabricated reviews, undisclosed incentivised reviews or manipulation intended to mislead consumers.
We may moderate content where reasonably necessary for unlawful content, personal information, spam, abuse or material unrelated to the customer experience, but we will not suppress genuine negative reviews merely because they are critical.
29. AI, Chat, Telephone and Automated Communications
K1 Tech Care may use telephone systems, SMS, email, WhatsApp, live chat, AI-assisted systems and other communication tools for customer service, bookings, repair updates and related business purposes.
Automated or AI-generated information may occasionally require confirmation by a member of staff.
Customers should not rely on automated communications as a substitute for a confirmed quotation, contractual commitment or specialist advice where confirmation is reasonably required.
Use and storage of personal information through these systems is governed by our Privacy Policy.
30. Intellectual Property
Website content, branding, original product descriptions, photographs, graphics and other materials owned by K1 Tech Care Ltd are protected by applicable intellectual-property laws.
Some product images, trademarks, specifications or other content may belong to manufacturers, suppliers or licensors and are used with permission or another lawful basis.
Manufacturer and product names remain the property of their respective owners.
No content owned by K1 Tech Care may be reproduced commercially without permission except where permitted by law.
31. Third-Party Services
Our website or services may integrate with third-party providers, including payment processors, finance providers, appointment systems, delivery providers, communication platforms and other technology services.
Third-party services may be subject to their own terms and privacy policies.
K1 Tech Care remains responsible for its own legal obligations and does not use third-party terms to exclude responsibilities that cannot lawfully be excluded.
32. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot lawfully be excluded.
Where permitted by law, K1 Tech Care will not be responsible for losses that were not reasonably foreseeable when the contract was made or that result from circumstances for which K1 Tech Care is not legally responsible.
For consumers, nothing in these Terms limits remedies to less than those provided by applicable consumer law.
Where a customer purchases wholly or mainly for business purposes rather than as a consumer, different legal rules may apply.
I recommend this formulation instead of your previous blanket attempt to cap all liability at the amount paid. Your existing document contains that cap at Section 20. CMA guidance specifically identifies broad exclusions and limitations of responsibility as terms requiring particular care.
33. Events Outside Our Reasonable Control
K1 Tech Care is not responsible for delay or failure caused by events genuinely outside our reasonable control to the extent permitted by law.
Examples may include severe weather, major courier disruption, telecommunications outages, power failure, widespread infrastructure failure or government restrictions.
Where such an event materially affects performance, we will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.
This section does not remove statutory cancellation, refund or other rights arising in the circumstances.
34. Changes to These Terms
We may update these Terms to reflect changes in our services, business practices or applicable law.
The version applicable to a transaction will normally be the version made available when the relevant contract was entered into, unless a later change is required by law or expressly agreed.
Changes will not be used retrospectively to remove rights already acquired by a customer.
35. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
36. No Waiver
If K1 Tech Care does not immediately enforce a contractual right, this does not necessarily mean that the right has been waived.
Likewise, exercising a right on one occasion does not prevent it being exercised appropriately in another case.
37. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
Consumers retain any mandatory rights concerning jurisdiction or applicable law that cannot lawfully be restricted by contract.
Nothing in this section prevents a consumer from exercising rights to bring proceedings in a court available to them under mandatory applicable law.
This is deliberately less aggressive than the old wording, which purported to give the courts of England and Wales exclusive jurisdiction subject to mandatory law.
38. Complaints
If you are dissatisfied with a product or service, please contact K1 Tech Care so that we can investigate the matter.
Please provide sufficient information for us to identify the relevant order, repair or transaction and understand the issue.
We aim to handle complaints fairly and reasonably.
Nothing in our complaints procedure prevents customers from exercising statutory rights or accessing other remedies available under law.
39. Contact Us
K1 Tech Care Ltd
62 Station Road
Clacton-on-Sea
Essex
CO15 1SP
United Kingdom
Telephone: +44 1255 754771
Contact Us page
Website: www.k1techcare.com
Registered Office:
Hurlingham Chambers
61 Station Road
Clacton-on-Sea
Essex
CO15 1SD
United Kingdom
Company Number: 14647798