Terms & Conditions
Company details
| Business name | K1 Tech Care Ltd |
| Trading address | 62 Station Road, Clacton-on-Sea, Essex, CO15 1SP, United Kingdom |
| Registered office | Hurlingham Chambers, 61 Station Road, Clacton-on-Sea, Essex, CO15 1SD, United Kingdom |
| Contact | Email: info@k1techcare.com | Phone: +44 1255 754771 | Website: www.k1techcare.com | Company No. 14647798 |
These Terms & Conditions apply to the use of our website, online store, bookings, repair services, mail-in repairs, customer accounts, automated messaging services, and any related purchase or service provided by K1 Tech Care Ltd. By using our website, placing an order, booking a repair, or sending a device to us, you agree to be bound by these Terms.
1. Acceptance of these Terms
By accessing our website, submitting an order, making a booking, sending us a device, or using our chat, WhatsApp, or automated messaging services, you confirm that you have read, understood, and agreed to these Terms.
If you do not agree with any part of these Terms, you should not use our website or services.
2. About us
K1 Tech Care Ltd is an independent electronics repair and retail business based in the United Kingdom. We repair and sell parts and accessories for phones, tablets, computers, gaming consoles, and other electronic devices.
We are not affiliated with, endorsed by, or authorised by Apple, Samsung, Huawei, Google, Sony, or any other manufacturer unless we expressly state otherwise.
3. Website use
Our website and services are provided on an “as is” and “as available” basis. We may update, suspend, improve, restrict, or withdraw any part of the website or services at any time without notice.
We do not guarantee that the website will always be available, secure, or free from error, interruption, or technical issues.
4. Information on products, services, and pricing
We aim to describe our products and services as accurately as possible. However, descriptions, images, availability, compatibility information, and pricing are provided for guidance only and may contain errors or be updated without notice.
Any quotation or price shown before inspection is indicative only and is not a binding final price unless we expressly confirm it in writing or at the point of sale after inspection.
If a product, part, service, or repair is priced incorrectly because of a typographical error, system error, or incorrect information supplied by you, we reserve the right to cancel the order, correct the price, or ask whether you wish to proceed at the revised price.
5. Orders and contract formation
An order, booking, or request placed through the website, by email, by telephone, in person, or through an accepted messaging channel does not create a binding contract until we confirm acceptance.
We may refuse, cancel, or limit any order or booking at our discretion, including where we suspect fraud, abuse, misuse, reselling abuse, chargeback risk, stock issues, or incorrect information.
6. Payments
We may accept payment by card, payment link, bank transfer, phone payment, offline payment, Klarna, or other methods we make available from time to time. Not all methods are available for every order or service.
Payment must be received in full before dispatch, before repair work is completed, or at any other time we specify.
Any deposit or part-payment that is required to reserve a booking or order may be non-refundable except where the law requires otherwise or where we agree otherwise in writing.
Where a payment fails, is reversed, is disputed, or is charged back, we may suspend supply, hold goods, refuse release of a device, or recover our costs.
6A. VAT
K1 Tech Care Ltd is not currently registered for UK Value Added Tax (VAT). Therefore, no VAT is charged on products or services unless otherwise stated. If our VAT registration status changes in the future, this website, our pricing, invoices and checkout process will be updated accordingly.
7. Repairs, diagnosis, and quotations
Our quoted repair prices are based on the fault description and information supplied by you. Final pricing is normally confirmed only after inspection, testing, and diagnosis.
Where additional faults, hidden damage, liquid damage, prior third-party repairs, incorrect booking choices, or incomplete information are discovered, we may revise the quotation.
If you decide not to proceed after inspection or diagnosis, you agree that diagnostic, inspection, handling, labour, and return postage charges may still apply, depending on the work already carried out and the service used.
We do not operate a no-fix-no-fee guarantee unless we specifically say so in writing for a particular service.
8. Booking deposits
Where a booking deposit is required, it is used to reserve the appointment slot and cover administration and scheduling costs.
Deposits may be deducted from the final repair price if you proceed. If you cancel, do not attend, or choose not to continue, the deposit may be retained unless we are required by law to refund it or we agree otherwise in writing.
9. Device condition and customer responsibilities
By leaving a device with us, you confirm that the device is in the condition stated at check-in and that any known faults, intermittent issues, cosmetic damage, prior repairs, liquid exposure, missing parts, or aftermarket components have been disclosed to us.
You are responsible for backing up your data before any repair or diagnosis. We are not responsible for data loss, software corruption, account loss, or the need to reset or restore a device as part of the repair process.
Unless agreed otherwise in writing, accessories, SIM cards, memory cards, and other personal items should not be left with the device.
10. Third-party repairs and the right to refuse service
We may refuse to inspect or repair any device that has previously been opened, modified, repaired, or tampered with by another person or repair business if doing so would create safety, reliability, compatibility, or warranty concerns.
If we accept a previously repaired device, any pre-existing fault, prior damage, or workmanship issue remains outside our responsibility unless caused directly by our own work.
11. Apple devices and aftermarket parts
Where aftermarket or non-genuine parts are fitted to Apple devices, warning messages may appear in the device settings or battery health menus. These warnings are normal and cannot always be removed by third-party repairers.
Where supported and where the original part functioned correctly before repair, we aim to preserve key features such as touch functionality, Face ID, and True Tone, but functionality can depend on the device condition, part type, and repair history.
If you want genuine Apple parts or a specific part type, you must tell us before the repair begins. Availability, price, and warranty terms may differ.
12. Warranty
Our standard warranty applies only to the parts we replace and only to the extent stated at the time of sale or repair. The warranty is for the original purchaser only and is not transferable.
Unless otherwise stated in writing, our standard parts warranty is two years from the date of repair for the specific replaced part, subject to the exclusions below.
The standard warranty does not cover physical damage, drops, impact, liquid damage, misuse, tampering, unauthorised repair, software issues unrelated to the replaced part, or damage caused by incompatible accessories or chargers.
If a device has been opened, altered, or repaired by another party after our repair, the warranty may be void to the extent the later work affects the issue.
Apple-branded parts may carry Apple’s own warranty terms, which we may pass on where applicable. Any Apple-specific warranty period depends on the part and the applicable Apple policy at the time of supply.
Batteries and power banks supplied or installed by us are covered by a 12-month limited warranty for manufacturing defects, subject to normal wear and tear and fair-use conditions. Battery health naturally declines over time and is not in itself a fault unless the item falls below the stated warranty threshold or is otherwise defective under this policy.
Any optional repair protection plan is separate from the standard warranty and applies only where it is offered and purchased at the time of the original repair.
13. Used items and parts-only purchases
Used items are sold as tested and cleaned and may be subject to a 30-day warranty unless otherwise stated on the listing or invoice.
Used items and parts sold for self-fit or parts-only use are supplied on the basis that the buyer has the skill, knowledge, tools, and experience to install or use them safely.
We are not responsible for damage caused by incorrect fitting, incorrect diagnosis, poor installation, or the use of unsuitable tools or software.
14. Device collection, storage, and abandonment
Devices should be collected promptly once we notify you that they are ready, or once a quotation has been declined or a repair has been cancelled.
If a device is not collected within 14 days of notification, storage charges may apply. If a device remains uncollected for more than 60 days, we may treat it as abandoned and may dispose of, recycle, or sell it to recover our reasonable costs, including diagnostic, repair, postage, and storage charges, to the extent permitted by law.
We may ask for proof of identity and/or proof of ownership before releasing a device.
15. Mail-in repair service
If you send us a device by post, you are responsible for secure packaging and for using an appropriate tracked and insured delivery service.
We are not responsible for loss, damage, delay, or theft while the device is in transit to us, unless the law requires otherwise.
Mail-in repairs may require diagnostic work before quotation. If you decline the repair after diagnosis, any diagnostic fee, return postage, and related charges may still be payable.
You must ensure the device is not locked, barred, or subject to any account or activation lock that would prevent testing or repair unless you have told us in advance.
16. Shipping and delivery
Dispatch times shown on the website are estimates only unless we expressly state otherwise. Delivery may be affected by courier delays, weather, customs, public holidays, stock issues, or other events outside our control.
For international orders, import duty, VAT, customs charges, and local taxes may be payable by you and are not included unless we state otherwise at checkout.
If an order is returned to us because of an incorrect address, refusal, non-payment of customs charges, or failure to collect, we may deduct outbound delivery, return charges, and any handling costs from any refund to the extent permitted by law.
17. Fraud, chargebacks, and misuse
We reserve the right to record order details, device identifiers, IP information, and communications for fraud prevention, security, and business records.
Any attempt to defraud us, obtain goods or services by dishonest means, abuse chargebacks, use stolen payment details, or deliberately misrepresent a device or fault may be reported to the relevant authorities and may result in cancellation of the order or booking.
18. Intellectual property
All website content, text, logos, photographs, product descriptions, graphics, and layout remain the property of K1 Tech Care Ltd or our licensors unless stated otherwise.
You may not copy, reproduce, resell, or distribute our content without our prior written permission.
19. AI chat, WhatsApp, and automated messaging
Any AI chat, WhatsApp, live chat, or automated messaging service is provided for general enquiries and customer support only.
Responses may not always be complete, current, or accurate, and should not be relied upon as professional technical, legal, financial, medical, or other specialist advice.
We may store, review, and use messages for customer support, security, training, fraud prevention, and legal compliance in line with our Privacy Policy.
Please do not send sensitive payment information or confidential personal data through chat or messaging unless we specifically ask you to do so.
20. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Subject to the paragraph above, we are not liable for indirect loss, loss of profit, loss of business, loss of data, or consequential loss arising from the use of our website, products, or services.
Our total liability for any claim arising from a product or service will be limited to the amount paid for the relevant product or service, to the extent permitted by law.
21. Returns and refunds
Any returns, exchanges, or refunds are governed by our separate Returns & Refunds Policy and by your statutory rights. Where a separate policy applies, it should be read together with these Terms.
Where a service has already been performed, any issue with that service will normally be dealt with under the applicable warranty or statutory rights rather than by a general refund.
22. Changes to these Terms
We may update these Terms from time to time. The version shown on our website at the time you place an order, book a service, or send us a device will normally apply to that transaction unless the law requires otherwise.
23. Governing law
These Terms are governed by the laws of England and Wales. Any dispute arising in connection with these Terms, our website, or our services will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise.
24. Contact us
K1 Tech Care Ltd, 62 Station Road, Clacton-on-Sea, Essex, CO15 1SP, United Kingdom.
Email: info@k1techcare.com | Phone: +44 1255 754771 | Website: www.k1techcare.com
This document is intended for website use and should be displayed together with your separate policies where applicable, including your Returns & Refunds Policy, Privacy Policy, Accessibility Statement, and Cookie Policy.
K1 Tech Care Ltd | Terms & Conditions |
| K1 TECH CARE LTD Accessibility Statement |
| Business details Business Name: K1 Tech Care Ltd Trading Address: 62 Station Road, Clacton-on-Sea, Essex, CO15 1SP, United Kingdom Registered Office: Hurlingham Chambers, 61 Station Road, Clacton-On-Sea, Essex, CO15 1SD, United Kingdom Email: info@k1techcare.com Phone: +44 1255 754771 |
Our Commitment to Accessibility
At K1 Tech Care Ltd, we are committed to ensuring that everyone, including people with disabilities, can access our products, services and online information as easily as reasonably possible.
We aim to make our website, product listings and communication channels easy to perceive, understand, navigate and interact with.
Scope of This Statement
This Accessibility Statement applies to the official K1 Tech Care Ltd website and our online customer communications, including contact forms, email and phone support.
Third-party content, tools and integrations provided by external platforms may not be fully accessible, and we have limited control over those systems.
Accessibility Features and Practices
We aim to use clear and consistent navigation menus, descriptive text and readable typography throughout the website.
Where possible, we use high-contrast text, responsive layouts and alternative text for important images and visual content.
We also review our pages regularly and make practical improvements where reasonably practicable.
Known Accessibility Limitations
Some older pages, manufacturer documents or third-party materials may not yet be fully accessible.
If content is not fully accessible, we can provide the information in an alternative format such as plain text or a verbal explanation upon request.
Feedback and Contact
If you experience any difficulty accessing content on our site, please contact us and we will do our best to help.
Email: info@k1techcare.com
Phone: +44 1255 754771
Mail: K1 Tech Care Ltd, 62 Station Road, Clacton-on-Sea, CO15 1SP, United Kingdom
We aim to respond to accessibility-related inquiries within 3 business days.
Review
This statement should be reviewed annually, or sooner if significant changes are made to our website, our services or relevant accessibility requirements.