Trade Accounts Terms and Conditions
| Business | K1 Tech Care Ltd |
| Website | www.k1techcare.com |
| Contact | 62 Station Road, Clacton-on-Sea, Essex, CO15 1SP |
These terms apply to approved trade, wholesale, business-to-business, and reseller accounts opened with K1 Tech Care Ltd. They do not replace your consumer Terms & Conditions for retail customers.
1. Purpose and scope
These Trade Accounts Terms and Conditions set out the basis on which K1 Tech Care Ltd may supply products, parts, accessories, and related services to approved trade customers.
Trade accounts are intended for businesses, repair shops, resellers, installers, institutions, and other non-consumer customers who buy for business purposes.
If you purchase through a trade account, you confirm that you are acting in the course of business and not as a consumer.
2. Trade account applications and approval
All trade account applications are subject to review and approval by K1 Tech Care Ltd.
We may request company details, a contact name, trading address, email address, telephone number, and any other information reasonably required to verify the application.
We may refuse an application, suspend a pending application, or ask for additional verification without giving a reason.
A trade account is not active until we confirm approval in writing or by email.
We may also revoke, suspend, or downgrade a trade account at any time where there is suspected misuse, non-payment, abuse, fraud, chargeback risk, or breach of these terms.
3. Pricing and account benefits
Trade pricing, discounts, promotions, and product availability may differ from retail pricing and may change at any time without notice.
Any trade discount is offered at our discretion and may be removed, limited, or suspended for any product category, brand, customer, or account where necessary.
Prices may be shown exclusive or inclusive of VAT depending on how the product or invoice is displayed at the time of order.
Trade discounts do not automatically apply to all products, services, or special-order items.
Quoted pricing is valid only for the period stated on the quote, or if no period is stated, for 7 days unless withdrawn earlier due to stock or pricing changes.
4. Orders, stock, and product suitability
All orders are subject to stock availability, product verification, and our acceptance of the order.
We may substitute or remove a product from an order where stock is unavailable, incorrectly listed, discontinued, or subject to a supplier issue.
Trade customers are responsible for checking compatibility, model numbers, part revision, pin count, board version, and any other specification before ordering.
Any product images, descriptions, or fitment notes are provided for guidance only and may not cover every variant.
Where a part is supplied for installation by the customer or a third party, the customer accepts responsibility for correct fitting and testing.
5. Payment terms
Unless we agree otherwise in writing, trade orders must be paid in full before dispatch or collection.
We may accept card payment, bank transfer, payment link, telephone payment, offline payment, or other methods we make available from time to time.
We are not obliged to release goods on account, by credit, or under any deferred payment arrangement unless we have expressly agreed this in writing.
Any payment processing fees, bank charges, failed transfer costs, chargeback costs, or recovery costs may be passed on where permitted by law.
If payment is not received, is reversed, or is later disputed, we may suspend the account, withhold shipment, cancel the order, or recover the goods where lawful.
6. Credit accounts and late payment
Credit terms are only available if we have separately confirmed them in writing.
Where credit terms are granted, the payment due date will be the date stated on the invoice or written agreement.
Late payment may result in account suspension, withdrawal of trade pricing, and refusal of further orders.
We may charge interest and reasonable recovery costs on overdue balances to the extent permitted by law and any written credit agreement.
We may require advance payment, part-payment, or security at any time if we consider it necessary for risk control.
7. Delivery, collection, and risk
Delivery methods, dispatch times, and collection arrangements may vary depending on order size, destination, and stock location.
Risk in the goods passes to the customer upon delivery or collection, unless we state otherwise in writing.
Customers are responsible for providing accurate delivery information.
We are not responsible for delays caused by couriers, customs, weather, strikes, or events outside our control.
If goods are returned to us because of an incorrect address, refusal, failed delivery, or uncollected parcel, additional postage, storage, or handling charges may apply.
8. Returns, faults, and warranty
Trade returns are handled in accordance with the applicable product warranty, any written agreement, and our published Returns & Refunds Policy where relevant.
Unless we agree otherwise in writing, trade goods must be reported as faulty promptly after delivery and before installation wherever practical.
Installed, damaged, modified, misused, or incorrectly fitted items may not be eligible for return.
We may require photographs, testing information, or return of the item for inspection before deciding whether a replacement, repair, or refund is appropriate.
Any warranty does not cover accidental damage, liquid damage, misuse, unauthorised repair, or normal wear and tear unless expressly stated.
For trade customers, warranty rights are limited to the warranties expressly offered by K1 Tech Care Ltd and any mandatory rights that cannot be excluded by law.
9. Resale, use, and customer responsibility
Trade customers are responsible for ensuring that their own customers, staff, or end users receive correct advice, installation guidance, and aftercare.
You must not misrepresent our parts, services, origin, or warranty coverage to your customers.
You must not remove or obscure labels, serials, or markings that are relevant to traceability, warranty, or product identification.
Where a product is sold for resale, you accept responsibility for your own consumer-facing terms, compliance, and returns process.
You must not use our trade pricing, product images, or technical information in a way that is misleading, defamatory, or unlawful.
10. Confidentiality and account information
Trade pricing, quotations, account notes, and any non-public commercial information we share with you are confidential unless we agree otherwise in writing.
You must keep account login details, trade pricing, and order history secure and must notify us immediately if you suspect unauthorised access or misuse.
We may monitor account activity for fraud prevention, abuse prevention, and service quality.
We may rely on any communication sent from the contact details registered to the account unless we are notified of a change.
11. Refusal of service, suspension, and termination
We may refuse, suspend, or terminate a trade account or specific order at our discretion where we consider this necessary to protect our business, staff, suppliers, or customers.
Examples include suspected fraud, misuse of pricing, abusive conduct, repeated returns abuse, chargeback risk, non-payment, or attempted deception.
If an account is terminated, outstanding balances remain payable and any pending orders may be cancelled or withheld.
Termination does not affect rights and obligations that are intended to continue, including payment obligations, confidentiality, and liability limits.
12. Liability
Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Subject to that, K1 Tech Care Ltd will not be liable for indirect loss, loss of profit, loss of business, loss of goodwill, or consequential loss arising from trade account transactions.
Our total liability for any claim relating to a trade account order will be limited to the amount paid for the specific goods or services giving rise to the claim, to the extent permitted by law.
13. Governing law and disputes
These Trade Accounts Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising from a trade account or trade order will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact details
K1 Tech Care Ltd
62 Station Road, Clacton-on-Sea, Essex, CO15 1SP
Email: info@k1techcare.com
Phone: +44 1255 754771
Website: www.k1techcare.com
K1 Tech Care Ltd | Trade Accounts Terms and Conditions