Start Your Mail-In Repair
Can’t visit our shop? No problem. Our UK-wide Mail-In Repair Service allows you to send your device directly to K1 Tech Care for professional diagnosis and repair. Simply follow the steps below to get started.
Complete the Repair Form
Download and complete our Mail-In Repair Form and include it inside your parcel.
If You Can’t Print the Form!
If you don’t have access to a printer, simply include a note inside your parcel with the following
information:
- Full Name
- Address
- Postcode
- Phone Number
- Email Address
- Device Make & Model
- IMEI or Serial Number (if available)
- Passcode or Password (only if required for testing)
- Description of the fault
- Accessories included (charger, controller, etc.)
Package Your Device Safely
To avoid damage during transit:
- Use a strong cardboard box.
- Wrap the device in bubble wrap or other protective packaging.
- Secure all items to prevent movement.
- Do not use padded envelopes for fragile devices.
- Remove SIM cards and memory cards unless required.
Send Your Device
K1 Tech Care Ltd
62 Station Road
Clacton-on-Sea
Essex
CO15 1SP
United Kingdom
We recommend using a tracked and insured postal service.
What Happens Next?
Once your device arrives:
- We confirm safe receipt.
- We carry out a diagnostic inspection.
- We contact you with the repair findings and quotation (if required).
- Once approved, we complete the repair.
- Your device is tested and returned using a tracked delivery service.
Important Information
>Diagnostic charges may apply if you choose not to proceed with the repair.
>Return postage charges may apply where applicable.
>Repair times depend on the fault and parts availability.
>We recommend backing up your data before sending your device.
Please remove any accounts or activation locks where possible.
Need Help?
If you have any questions before sending your device, please contact us.
Terms & Conditions
By sending your device to K1 Tech Care, you confirm that:
- You have read and accepted our Mail-In Repair Terms & Conditions.
- You are the legal owner of the device or have permission from the owner.
- The information you have provided is accurate.
- You understand that diagnostic and return postage charges may apply where applicable.
- You authorise K1 Tech Care to carry out diagnostic testing on your device.